Last Revised and Effective Date: 18th October 2023.

Welcome to 'Rheglo'. This policy explains how we handle and use your personal information in connection with our website and services and your rights in relation to it. Under data protection law, ‘Rheglo’ is the controller of that information.

Rheglo (we, our or us) is committed to protecting and respecting your privacy.

1.1 This Privacy Policy explains why and how we will use the personal information that we have obtained from you or others in connection with your use of our websites, with whom we share it and the rights you have in connection with the information we use. Please read the following carefully.

1.2 This policy applies to our website located at rheglo.com and related websites, social media accounts, and our instashop (together, the Site) and the services you can access through them.

1.3 Rheglo is the controller in relation to the processing activities described below. This means that Rheglo decides why and how your personal information is processed in connection with those activities. Please see the section at the end of this policy for our contact and legal information.

1.4 The Site is intended for use by individuals aged 16 and over. We do not knowingly collect personal information about children. If you are under the age of 16, please do not use the Site.

Information we collect about you 

2.1 We receive personal information about you that you give to us (i.e. contact details, information you submit online via our Site and correspondence), that we collect from your use of the Site (i.e. device and Site activity data, traffic data and communication data) and that we obtain from other sources (i.e. account setup details).  We only collect personal information that we need and that is relevant for the purposes for which we intend to use it.

Personal information you give to us 

2.2 This is information about you that you give to us by entering information via the Site or our social media pages or by corresponding with us by phone, email or other means and is provided by you entirely voluntarily. The information you give to us can include your name, title and contact details (such as phone number, email address, postal address, social media handle), enquiry details, your opinion of our products, your comments on them and services and certain marketing preferences

2.3 If you do not provide this information to us we may not be able to contact you and/or resolve your queries effectively.

INFORMATION WE COLLECT FROM YOU FROM THE USE OF OUR SITE

2.4 Each time you use the Site we automatically collect the following information:

2.5 If you do not provide this information, you may be unable to access some or all of the Site or its features.

Information we collect from you from other sources 

2.6 Use of your personal information: We use your personal information for a variety of reasons.  We rely on different legal grounds to process your personal information, depending on the purposes of our use and the risks to your privacy.  You will only receive unsolicited marketing communications from us if you have consented and can opt-out of receiving them at any time. We do not share your personal information with companies that would send their marketing to you.

2.7 We use your personal information in the following ways:

2.8 We may use and process your personal information where you have consented for us to do so for the following purposes:

2.9 You may withdraw your consent for us to use your information in any of these ways at any time. Please see your rights over your personal information for further details.

3.0 We will use your personal information to comply with our legal obligation to keep a record relating to the rights you exercise in connection with our processing of your personal information.

3.1 We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes:

3.2 Processing is necessary for us to support customers and users with sales and other enquiries

3.3 Processing is necessary for us to respond to changing market conditions and our customers’ needs

3.4 Processing is necessary for us to operate the administrative and technical aspects of our business efficiently and effectively: 

3.5 Where necessary for the performance of our CONTRACT

3.6 We will use your personal information where this is necessary for us to perform our contract with you or to carry out any pre-contract steps you’ve asked us to so that you can enter into that contract, for the following purposes:

 Marketing Communications 

3.7 As described above, if we specifically request your permission to send (or you specifically ask us to send) you newsletters, marketing material or to notify you of special events, offers, promotions, competitions or new products and services by email, we rely on your consent to do so. 

3.8 If you do not wish to receive email communications from us, please inform us by using the unsubscribe link inside the email, or by sending an email to hello@rheglo.com or using your email settings (to unsubscribe from marketing emails).

3.9 Otherwise we process your personal information for direct marketing purposes on the basis that it is necessary for us to pursue our legitimate interests as a business (see above in this section for further details).  We try to tailor and personalise any marketing communications that we send to you, for example, by notifying you of products, services, offers or promotions that apply to your interests, location. If you do not wish to receive marketing communications from us, you can opt-out at any time by using the unsubscribe link inside the email (to unsubscribe from marketing emails), or by sending an email to hello@rheglo.com or using your email settings (to unsubscribe from marketing emails).

4.0 If you opt-out of receiving marketing communications from us, we keep your email address on our suppression list for a defined period to ensure that we comply with your wishes. Please see further the periods for which we retain your personal information.

 Data sharing and Security 

4.1 We do not, and will not, sell any of your personal data to any third party. We may from time to time share your data with the following categories of companies as an essential part of being able to provide our services to  you:

4.2 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

4.3 We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on Rheglo instructions and they are subject to a duty of confidentiality.

4.4 We have put in place appropriate procedures to deal with any suspected personal data breach and will notify the user and any applicable regulator of a breach where we are legally required to do so.

4.5 We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it. The periods for which we hold your personal information will depend on the type of personal information and whether you are a user of the subscription services we provide to a subscribing client or of a prospective/trialling client, or a visitor to the Site.  These periods also apply where we share your information with suppliers who process your personal information on our behalf.

4.6 Under law, you are entitled to the following rights:

Changes to our Privacy Policy 

4.7 Please check this page regularly for changes to this policy. We will notify you of changes via your account and/or by email (if we hold a valid email address for you).

4.8 We may review this policy from time to time and any changes will be notified to you by posting an updated version on this Site and/or by contacting you by email or via your account.  Any changes will take effect 7 days after we post the modified terms on our website or after the date we notify by email or via your account.  We recommend you regularly check for changes and review this policy when you visit this Site. If you do not agree with any aspect of the updated policy, you must promptly notify us and cease using this Site.

Contact and Legal Information 

4.9 You can contact us with your queries in relation to this policy or for any other reason at any time. To contact us for any reason, including to exercise any of your rights in relation to your personal information, please write to the Data Protection Manager at the address below or email us at hello@rheglo.com. 

Last Revised and Effective Date: 18th October 2023.

Welcome to ‘Rheglo’ website Terms and Conditions. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions along with our Privacy policy.

Before placing your order, if you are unsure about anything relating to these Terms and Conditions please do not hesitate to get in touch at hello@rheglo.com. May we remind you that once an order is placed we will not be able to make any changes to that order.

Changes to Terms and Conditions

These terms and conditions may be subject to change and alterations periodically. Once any changes to these terms and conditions are posted, these will apply to all orders received. Subsequently these changes will also apply to your use of the ‘Rheglo’ website and constitutes your agreement to and acceptance of such changes.

Privacy Policy

Our privacy policy displays how we will use your information. By using the site you consent to our privacy policy and ensure that any data you provide to us is accurate.

Governing law and Jurisdiction

Our terms and conditions are in accordance with the laws of England and all disputes will be settled in the English court system.

1.1. When placing an order we will ask for your name, telephone number, billing address, delivery address and payment method details. 

1.2. This data will enable us to fulfil our order as efficiently as possible and also keep you up to date with ‘Rheglo’ news, new product lines, events etc. Should you wish to opt in to receive our marketing updates. 

1.3. Your information may also aid us in preventing and detecting fraudulent requests for goods and services.

1.4. If any incorrect details appear such as mismatching shipping and billing, mismatching IP address, mismatching names, countries or even cities then we may require additional data upon receiving your order if any details are flagged as potentially fraudulent. We will only use the requested data from you to confirm that the card's registered billing address matches the name as shown on our order and it is being used by the card holder only - this will stop any potential chargebacks being issued.

1.5. If we suspect any suspicious transactions relating to an order, we have the right to cancel an order at any time. 

Terms of Sale

2.1.  By placing an order through ‘Rheglo’ website you are adhering to the current terms and conditions of ‘Rheglo’ as displayed on the website.

2.2. When placing an order on the website you must represent that all the details you provide must be correct and true. These include that you are the owner of the payment card used and have sufficient funds to cover the cost of purchase and delivery charges.

2.3 When you place an order you will receive an email confirmation that your order has been received. The confirmation email that your order has been completed and accepted will be sent separately to you once your order has been dispatched.

2.4 Please note that once an item has been dispatched Rheglo are not responsible for any lost or missing parcels that have not been disclosed within 72 hours of delivery. All parcel enquiries should be raised with the Courier Service who are responsible for the delivery of items. If a customer notifies us of a lost or damaged parcel outside this 72 hour period, we reserve the right to refuse an exchange.

Prices and Payment 

3.1.  All product prices are exclusive of delivery charges which will be automatically added upon checkout.

3.2. Prices on this website are subject to change without notice however placed orders will remain unaffected.

3.3 Prices on our website are quoted in GB Pounds Sterling (£) and are inclusive of UK VAT (where applicable). 

3.4.  All orders placed on the website must be paid with a debit or credit card that is coherent with our approved payment options. 

3.5. When the order is received, a pre-authorisation check will be carried out on the card to ensure there are sufficient funds to make the purchase. 

 Force Majeure

4.1. ‘Rheglo’ shall not be liable for any delay of order due to the results of any events/circumstances outside its reasonable control, including but not limited to strikes, lock outs, and accidents.

 Intellectual Property Rights 

 5.1 ‘Rheglo’ owns and has permission to use the intellectual property rights on its website and its content such as trademark rights. These rights are the exclusive property of the Owner or its licensors and are protected by the applicable laws and/or international treaties relating to such intellectual property. 

5.2 Users are not allowed to use any part of our website or it’s content for commercial purposes unless you have our express permission. We do not permit the use of our logo or trademark (or any marks which are colourably similar) without our express permission. Users may not copy, download, share (beyond the limits set forth in our terms and conditions), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Application, nor allow any third party to do so through the User or their device, even without the User's knowledge.

5.3 Where explicitly stated on this Application, the User may download, copy and/or share some content available through this Application for its sole personal use only. 

5.4 The removal, deletion, blocking or rectification of content shall not entitle Users that have provided such content or that are liable for it, to any claims for compensation, damages or reimbursement. Users will be held liable for any damage suffered due to content they provided to or provided through this Application.