Last Revised and Effective Date: 18th October 2023.

Welcome to 'Rheglo'. This policy explains how we handle and use your personal information in connection with our website and services and your rights in relation to it. Under data protection law, ‘Rheglo’ is the controller of that information.

Rheglo (we, our or us) is committed to protecting and respecting your privacy.

1.1 This Privacy Policy explains why and how we will use the personal information that we have obtained from you or others in connection with your use of our websites, with whom we share it and the rights you have in connection with the information we use. Please read the following carefully.

1.2 This policy applies to our website located at rheglo.com and related websites, social media accounts, and our instashop (together, the Site) and the services you can access through them.

1.3 Rheglo is the controller in relation to the processing activities described below. This means that Rheglo decides why and how your personal information is processed in connection with those activities. Please see the section at the end of this policy for our contact and legal information.

1.4 The Site is intended for use by individuals aged 16 and over. We do not knowingly collect personal information about children. If you are under the age of 16, please do not use the Site.

Information we collect about you 

2.1 We receive personal information about you that you give to us (i.e. contact details, information you submit online via our Site and correspondence), that we collect from your use of the Site (i.e. device and Site activity data, traffic data and communication data) and that we obtain from other sources (i.e. account setup details).  We only collect personal information that we need and that is relevant for the purposes for which we intend to use it.

Personal information you give to us 

2.2 This is information about you that you give to us by entering information via the Site or our social media pages or by corresponding with us by phone, email or other means and is provided by you entirely voluntarily. The information you give to us can include your name, title and contact details (such as phone number, email address, postal address, social media handle), enquiry details, your opinion of our products, your comments on them and services and certain marketing preferences

2.3 If you do not provide this information to us we may not be able to contact you and/or resolve your queries effectively.

INFORMATION WE COLLECT FROM YOU FROM THE USE OF OUR SITE

2.4 Each time you use the Site we automatically collect the following information:

2.5 If you do not provide this information, you may be unable to access some or all of the Site or its features.

Information we collect from you from other sources 

2.6 Use of your personal information: We use your personal information for a variety of reasons.  We rely on different legal grounds to process your personal information, depending on the purposes of our use and the risks to your privacy.  You will only receive unsolicited marketing communications from us if you have consented and can opt-out of receiving them at any time. We do not share your personal information with companies that would send their marketing to you.

2.7 We use your personal information in the following ways:

2.8 We may use and process your personal information where you have consented for us to do so for the following purposes:

2.9 You may withdraw your consent for us to use your information in any of these ways at any time. Please see your rights over your personal information for further details.

3.0 We will use your personal information to comply with our legal obligation to keep a record relating to the rights you exercise in connection with our processing of your personal information.

3.1 We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes:

3.2 Processing is necessary for us to support customers and users with sales and other enquiries

3.3 Processing is necessary for us to respond to changing market conditions and our customers’ needs

3.4 Processing is necessary for us to operate the administrative and technical aspects of our business efficiently and effectively: 

3.5 Where necessary for the performance of our CONTRACT

3.6 We will use your personal information where this is necessary for us to perform our contract with you or to carry out any pre-contract steps you’ve asked us to so that you can enter into that contract, for the following purposes:

 Marketing Communications 

3.7 As described above, if we specifically request your permission to send (or you specifically ask us to send) you newsletters, marketing material or to notify you of special events, offers, promotions, competitions or new products and services by email, we rely on your consent to do so. 

3.8 If you do not wish to receive email communications from us, please inform us by using the unsubscribe link inside the email, or by sending an email to hello@rheglo.com or using your email settings (to unsubscribe from marketing emails).

3.9 Otherwise we process your personal information for direct marketing purposes on the basis that it is necessary for us to pursue our legitimate interests as a business (see above in this section for further details).  We try to tailor and personalise any marketing communications that we send to you, for example, by notifying you of products, services, offers or promotions that apply to your interests, location. If you do not wish to receive marketing communications from us, you can opt-out at any time by using the unsubscribe link inside the email (to unsubscribe from marketing emails), or by sending an email to hello@rheglo.com or using your email settings (to unsubscribe from marketing emails).

4.0 If you opt-out of receiving marketing communications from us, we keep your email address on our suppression list for a defined period to ensure that we comply with your wishes. Please see further the periods for which we retain your personal information.

 Data sharing and Security 

4.1 We do not, and will not, sell any of your personal data to any third party. We may from time to time share your data with the following categories of companies as an essential part of being able to provide our services to  you:

4.2 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

4.3 We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on Rheglo instructions and they are subject to a duty of confidentiality.

4.4 We have put in place appropriate procedures to deal with any suspected personal data breach and will notify the user and any applicable regulator of a breach where we are legally required to do so.

4.5 We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it. The periods for which we hold your personal information will depend on the type of personal information and whether you are a user of the subscription services we provide to a subscribing client or of a prospective/trialling client, or a visitor to the Site.  These periods also apply where we share your information with suppliers who process your personal information on our behalf.

4.6 Under law, you are entitled to the following rights:

Changes to our Privacy Policy 

4.7 Please check this page regularly for changes to this policy. We will notify you of changes via your account and/or by email (if we hold a valid email address for you).

4.8 We may review this policy from time to time and any changes will be notified to you by posting an updated version on this Site and/or by contacting you by email or via your account.  Any changes will take effect 7 days after we post the modified terms on our website or after the date we notify by email or via your account.  We recommend you regularly check for changes and review this policy when you visit this Site. If you do not agree with any aspect of the updated policy, you must promptly notify us and cease using this Site.

Contact and Legal Information 

4.9 You can contact us with your queries in relation to this policy or for any other reason at any time. To contact us for any reason, including to exercise any of your rights in relation to your personal information, please write to the Data Protection Manager at the address below or email us at hello@rheglo.com.